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ShwetaSmall Business Writer
A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has been featured in NewsWeek, Huffington Post and more. Her postgraduate degree in computer management fuels her comprehensive analysis and exploration of tech topics.
Kelly MainStaff Reviewer
Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. Additionally, she is a Columnist at Inc. Magazine.
Shweta,
ShwetaSmall Business Writer
A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has been featured in NewsWeek, Huffington Post and more. Her postgraduate degree in computer management fuels her comprehensive analysis and exploration of tech topics.
Kelly Main
Kelly MainStaff Reviewer
Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. Additionally, she is a Columnist at Inc. Magazine.
Small Business Writer, Staff Reviewer
Rob WattsManaging Editor, SMB
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
Reviewed
Rob Watts
Rob WattsManaging Editor, SMB
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
Managing Editor, SMB
Reviewed
Updated: Jan 6, 2023, 10:11am
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.
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Table of Contents
- What Does a Cashier Do?
- Cashier Duties and Responsibilities
- Cashier Qualifications
- Cashier Job Description Example
- Frequently Asked Questions
Show more
The right cashier working at your retail establishment engages positively with your customers, completes transactions quickly, manages difficult customers deftly and handles cash drawers honestly. This results in satisfied customers, reduced fraud and higher sales. To ensure you hire the right cashier who is trustworthy, can work efficiently and improve the customer experience, you need to create the right cashier job description.
Featured Partners
Advertisem*nt
1
BambooHR
Onboarding
Yes
Employee Records
Yes
Standout Features
ATS
2
Pinpoint ATS
Applicant tracking
Yes
Onboarding
Yes
Standout features
24/7 customer support, easy-to-use interface, fast and flexible workflows, hundreds of integrations
3
ClearCompany
Applicant tracking/onboarding
Yes
Performance management
Yes
Standout Features
Employee engagement
In this article, we will discuss the cashier responsibilities and desired qualifications you must include in cashier job descriptions to attract suitable candidates.
What Does a Cashier Do?
A cashier handles cash registers at brick and mortar establishments, whether that’s a bakery or a sporting arena. They process purchases, check for correct pricing, itemize them, total purchases and accept payment. Besides being good with customers, they need to be reliable enough to be trusted with cash transactions and sensitive payment details.
Desirable Personality Traits of a Cashier
Cashiers handle large amounts of cash every day. So they must be honest and possess a high level of personal integrity. As they also interact with customers, they must be willing to provide excellent customer service. Cashiers also need to be fast and efficient in their work so that customers do not need to wait for a long time in queues to make payments or collect their purchases.
Cashier Duties and Responsibilities
A cashier has multiple responsibilities—from engaging with customers to issuing receipts and handling cash registers. The actual responsibilities of the cashier would depend upon the size and type of your establishment, team size and type of products or services you provide. Here is a list of a few common cashier responsibilities:
- Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, etc
- Providing advice or recommendations after understanding customer needs
- Registering sales and returns on a cash register by scanning and itemizing items and totaling customers’ purchases
- Issuing receipts, refunds or exchanges
- Cross-selling and upselling products
- Balancing the cash drawer at the beginning and end of a work shift
Cashier Qualifications
A cashier is typically an entry-level position, but that doesn’t mean it doesn’t come with a list of qualifications. When shortlisting and interviewing candidates for the role of a cashier, look for the right attitude and hunger to learn.
Here, we list some qualifications to guide you while creating a cashier job description or making the right hire:
- High school diploma or equivalent
- Basic math and computer skills
- Experience as a cashier is desirable
- Customer service experience desirable
- Ability to handle a high volume of transactions
- Polite and courteous
- Strong communication skills
- Familiarity with cash desk equipment, such as point-of-sale (POS) machines, scanners, cash drawers, etc., is desirable
- Alert and attentive to details
- Ability to work in a team and follow instructions
Featured Partners
Advertisem*nt
1
BambooHR
Onboarding
Yes
Employee Records
Yes
Standout Features
ATS
2
Pinpoint ATS
Applicant tracking
Yes
Onboarding
Yes
Standout features
24/7 customer support, easy-to-use interface, fast and flexible workflows, hundreds of integrations
3
ClearCompany
Applicant tracking/onboarding
Yes
Performance management
Yes
Standout Features
Employee engagement
Cashier Job Description Example
Here is a cashier job description example that you can customize as per your specific needs.
We are hiring a cashier
We are looking for a cashier with a pleasing personality and customer service attitude to manage our cash register. If you possess basic math and computer skills, love interacting with people and would like to put these skills to work for you, we want you. Check out our other requirements for the job.
Cashier responsibilities
- Greeting customers
- Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, stamps, etc
- Providing advice or recommendations after understanding customer needs
- Managing a high volume of transactions on a daily basis
- Collecting payments in cash or credit
- Registering sales on a cash register by scanning and itemizing items and totaling customers’ purchases
- Ensuring correct pricing by referring to price sheets and special sales bulletins.
- Issuing receipts, refunds or exchanges
- Redeeming stamps, coupons and gift cards
- Cross-selling and upselling products.
- Processing returns
- Bagging purchases
- Tracking transactions on balance sheets to identify and report any discrepancies
- Balancing the cash drawer at the beginning and end of a work shift
- Operating cash desk equipment such as scanners, scales, cash registers and other devices
- Generating reports for credit and debit sales
- Maintaining clean and tidy checkout areas
- Maintaining a safe working environment by complying with procedures, rules and regulations
(Include what is relevant to the position in your organization.)
Cashier skills and qualifications
- High school diploma or equivalent
- Basic math and computer skills
- Experience as a cashier is desirable
- Customer service experience desirable
- Ability to handle a high volume of transactions
- Polite and courteous
- Strong communication skills
- Familiarity with cash desk equipment, such as point-of-sale (POS) machines, scanners and cash drawers
- Alert and attentive to details
- Ability to work in a team and follow instructions
(Please include the qualifications that you want.)
Benefits
When you work with us, you get these benefits:
- Flexible work hours
- Paid maternity and paternity leaves
- Paid vacation time
(Include the benefits you provide your employees and those that could help you attract the right candidates.)
About us
(Talk about your company history, culture, mission and vision. Candidates like to know what they are signing up for when they apply to work with you.)
CTA
(Tell the potential hires what they should do to apply. Share details of the right person to connect with, including contact number and email address. Also tell them what they should include in the application, like a résumé, certificates, references, etc.)
Frequently Asked Questions
What is a cashier?
A cashier is a person who handles cash registers in a retail establishment. They greet and assist customers, handle transactions, and provide a good experience for a business’s customers.
Where do I find a cashier?
To hire a cashier, post a cashier job description on job websites, career pages, social media pages and blogs. Include their responsibilities and desirable qualifications in the job description. Learn more about where to post jobs online.
What strengths does a cashier need?
A cashier must be polite, courteous, trustworthy, efficient and organized. They must possess excellent customer service skills and be willing to help customers beyond their responsibilities. They must have a positive attitude and be willing to follow instructions.
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