The Home Depot Houston Hwy 290 Store in Houston, TX 77040 (2024)

great CUSTOMER experience

I WALKED IN THE STORE AFTER WORKING WORKING 13 hours in the sun. MR. ANTOINE is so helpful and polite. He im doesn’t give up on me or anybody who comes to shop. Do not ever let him go

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Don’t go to Home Depot for lightbulbs.

They have no selection. All they carry is one brand named Ecosmart. That’s it! One brand…

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Great buying experience!

John was very friendly and knowledgeable in guiding me to the leaf blower just right for my needs

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STORE

A;WAYS HELFUL COME DAILY

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Bad Customer Service

I have finally had enough with my local Home Depot. I had waited close to ten minutes and worked my way close to a self checkout. I was next up. I guy walked up with one can of Red Bull, The clerk told him the line was on the other side. Then she looked at me and said the line is behind you, he is next. I told her NO MAAM, I was ahead of him. She could tell I was getting mad and walked away. Another clerk walked up and told me she would help me check out, This IS NOT the first problem I have had with this store. Your employees do not know or act like they care to help. Most do not know where anything is. I told the rude clerk I wasn’t coming to back to this store and she said loud enough too hear that she didn’t care. I just cancelled my Home Depot credit card. I’m OUT!!

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Awesome location

Staff was knowledgeable and super friendly. Store was clean and organized. Stocked up on items. Definitely recommend and will come back to shop again.

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HELPFUL EMPLOYEES at this location!

During a recent visit EFFRAN (Spelling=?), PRUDENCE, STEVE (ASTROS cap) and MILAGRO were all very helpful while purchasing connector hoses for 2 newly purchased toilets!

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Great customer service

My shopping experience was great from the time I went in the store till the time I left out. All the employees were friendly and knowledgeable.

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Not enough people working in this store

Had to wait over 30 minutes to check out because there are not enough people working

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Worst customer service

I went to exchange a item that I purchased at Home Depot. and I was told that the item was not from their store. Although there were other cables at the store exactly like the one I was exchanging. I had a receipt for the purchase as well Tyriel the cashier refused to give me my money back. I asked to speak to manager. Some guy name Steve came out pretended to look for the transaction. Then said it was not their merchandise although they had other cables exactly like the one I purchased. They he just left without saying anything. I was just standing there thing that he was looking for some information about the cable that I purchase at the store. After 15 minutes I asked Tyriel what he was doing. She informed that he had left. Then I asked her to ask him to come out again, because I purchased that cable there. I waited for another 15 minutes. Someone named Mario came out and said that he worked in that department and that was not their cable. I told him that had to be the cable because I purchased it there. I asked for the number to call to make a complaint and was given a wrong number. I told Mario that was the wrong number 800 Depot. He said he did not know what to say. So I am glad I say this survey and review, maybe corporate will see it

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